Terms and Conditions
You agree and undertake not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from artfina.in. Limited reproduction and copying of the content of the website is permitted provided that artfina’s name is stated as the source and prior written permission of artfina is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the website is not permitted.
Delivery / Shipping Policy:
The product will be delivered to you by our logistic partners. Information regarding the duration is mentioned in the product page. Whole delivery process goes from mainly 5 stages which are Designing/Manufacturing followed by quality check and customer approval (for personalized products) then it goes for packaging and finally shipped by delivery partners, Our logistic partners are provided by Shiprocket. This whole shipping process takes around 12 business days. If you want more details about delivery you can mail us with your order ID via your registered email.
If you want more details about tracking your order, you can visiting the tracking page here or mail us with your order number to firstname.lastname@example.org or call to our customer care at +919082135872
All the personalized products may contain signature of the artist also it may have branding stickers on backside of product.
Refund / Cancellation Policy:
Refund is subjected for the damaged item (Frame or/and Art) delivered. The value of the damaged goods can be refunded on request within 2 days of delivery. The refund will be initiated to the original payment method (Bank account) within 7-8 working days. Refund can be in form of money ( excluding 2% transaction cost on total cost + 200₹ Packaging cost ), coupon or product of same cost of the order.
Order cannot be cancelled once product has started manufacturing (order status can be seen on customer’s dashboard). Still customer has option to opt to cancel the order before manufacturing has started by contacting us on our support number +91 9082 135 872.